Complaints Procedure
If a customer has a complaint about a product or service provided by us, they should in the first instance, contact the branch of Yorhire Ltd who provided the sale or service.
Once they have contacted the branch who provided the product or service and discussed their complaint but remain dissatisfied with the outcome and resolution, they can put their complaint in writing to the Yorhire head office, by letter, email or telephone at:
Yorhire, Barmston Close, Beverley, HU17 0LW
01482 400200
What information they will need to provide:
- A clear detailed description of what their complaint is about.
- Copies of any letters, emails or correspondence in relation to their complaint.
- The confirmation booking number and the branch of Yorhire which they are complaining about.
- Their contact details, including telephone number.
We will acknowledge receipt of a complaint within 3 working days and aim to resolve all complaints as quickly as possible. If it is not possible to reach a prompt conclusion, we will contact the customer with an explanation, and set out expected timescales by which matters should be resolved
What to do if you are not satisfied
We aim to resolve all our customer complaints internally. If, however, the customer is not satisfied with the outcome of our complaint’s procedure, they are able to contact The Financial Ombudsman, details can be found at:
http: www.financial-ombudsman.org.uk/contact/index.html
Non-financial complaints can be directed to Trading Standards
The customer may also contact the BVRLA Conciliation Service as an approved Alternative Dispute Resolution service. Details can be found at www.bvrla.co.uk or by contacting complaint@bvrla.co.uk
